Privacy policy

Eden & Rhode (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy laws.

By using our website edenandrhode.com, purchasing our products, or interacting with us, you consent to the practices described in this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

Name
Contact details (email address, phone number, billing and shipping address)
Payment information (processed securely via third-party providers; we do not store full credit card details)
Order history and purchase preferences
Sizing and fit preferences
Communication preferences and any feedback you provide
IP address, browser type, device details, and website usage through cookies and analytics tools

How We Collect Personal Information

We collect personal information in the following ways:

When you place an order or make a purchase on our website
When you sign up to our newsletter or marketing communications
When you contact us for support or feedback
Automatically through cookies and analytics tools when you browse our website
From service providers or partners assisting with payments, shipping, or marketing

Why We Collect Personal Information

We collect and use your personal information to:

Fulfil and manage your orders
Provide customer support and respond to your enquiries
Send order confirmations, shipping updates, and other relevant communications
Personalise your shopping experience
Improve our website, services, and product offerings
Send promotional emails (only if you opt-in)
Detect, investigate, and prevent fraudulent, illegal, or suspicious activity
Comply with our legal obligations

Disclosure of Personal Information

We may share your personal information with:

Service providers and partners who assist with order fulfilment, payment processing, marketing, and IT support
Third-party platforms such as email marketing services (e.g., Klaviyo), shipping partners, and analytics providers
Government authorities or regulators where required by law
Affiliates or contractors engaged to support Eden & Rhode’s operations

We do not sell your personal information to third parties.

Overseas Disclosure & International Transfers

Some of our service providers may be located or host data overseas, including outside of Australia. When this occurs, we take reasonable steps to ensure your information is handled securely and in compliance with applicable privacy laws. If personal information is transferred outside Australia, it may be subject to the laws of that jurisdiction.

Children’s Data

Our services are not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us with personal information, please contact us so we can remove it.

Cookies and Website Tracking

We use cookies and similar technologies to:

Enhance your browsing experience
Understand website traffic and usage patterns
Support marketing and advertising efforts

Cookies may collect information such as your IP address, pages visited, and device details. You can adjust your browser settings to refuse cookies or to notify you when cookies are being used.

Security of Personal Information

We implement reasonable safeguards to protect your personal information, including encryption, secure servers, and restricted access. Payment details are processed using PCI-compliant providers, and we do not store full payment information.

Please note: no security measures are completely impenetrable, and we cannot guarantee absolute security of your information.

Retention of Personal Information

We retain your information only as long as necessary for the purposes for which it was collected, or as required by law (e.g., financial and tax record-keeping).

Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal information (subject to legal and operational requirements)
Opt out of receiving marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us directly

We may need to verify your identity before processing requests.

Complaints

If you believe we have breached your privacy rights, you can contact us using the details below. We will investigate and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, or legal requirements. The most current version will always be available on our website, and the “Last updated” date will be amended accordingly.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

Eden & Rhode
Email: info@edenandrhode.com
Website: edenandrhode.com

Last updated: 30 Sep 2025