Returns & Exchanges

We want you to feel completely at ease when ordering with Eden & Rhode. That’s why we offer free size exchanges on bras and eligible pieces for Australian customers, with delivery covered both ways.

International customers can exchange too. See our Perfect Fit Promise below for details about return postage outside Australia.

Please read the full policy before purchasing.

Change-of-Mind Returns

You can request a refund for eligible bras and bustiers within 30 days of delivery.

A $20 AUD return handling fee per return request, not per item, applies, subject to the delivery credit below. The applicable fee will be deducted from your refund and contributes towards order fulfilment and return processing costs. Return postage is at your expense.

Original delivery charges are non-refundable for change-of-mind returns. To avoid charging you twice for outbound delivery, any original delivery amount we retain will reduce the $20 fee, up to a maximum reduction of $20.

For example, if you paid $15 AUD for delivery and we retain that amount, we will deduct only a further $5 AUD from your refund. If you paid $20 AUD or more for delivery, no additional return handling fee applies.

Items must be unworn apart from a careful fitting, unwashed, and in original condition, with all tags and any supplied hygiene seals intact.

Underwear bottoms, bodysuits, teddies, swimwear and items clearly marked final sale are excluded from voluntary returns.

The return handling fee does not apply to eligible refunds under our Perfect Fit Promise when we cannot provide a suitable size, or to refunds required under Australian Consumer Law or other applicable mandatory consumer laws.

These change-of-mind terms apply to orders placed after publication on 13 October 2026. Earlier orders retain their original terms.

Faulty or Incorrect Items

We take great care with every Eden & Rhode piece. If you receive an item that is faulty, damaged, incorrect or not as described, you are entitled to a remedy under Australian Consumer Law. This may include a replacement, repair or refund, depending on the nature of the issue.

Please email support@edenandrhode.com as soon as possible, ideally within seven days of delivery, with your order number, a description of the issue and clear photos where possible. This reporting request does not limit your consumer rights.

If we confirm a fault or other issue covered by consumer law, we will cover reasonable return postage costs. No return handling fee applies.

Hygiene & Intimate Apparel Policy

For health and hygiene reasons, the following items are excluded from voluntary returns and exchanges:

• Underwear bottoms, including briefs, thongs and G-strings

• One-piece lingerie, including bodysuits and teddies

• Swimwear

Eligible items returned for a change of mind or size exchange must be unworn apart from a careful fitting, unwashed and in original condition, with all tags attached and any supplied hygiene seals intact and untampered with.

These conditions do not restrict your rights for faulty, incorrect or misdescribed items, or other remedies required by law.

Our Perfect Fit Promise Bras & Eligible Items

We offer size exchanges on bras and eligible non-intimate items when requested within 30 days of delivery.

Australian customers

• We will email you a free prepaid return label.

• Once we receive and inspect your item, we will send your replacement size at no charge.

• If we cannot provide a suitable replacement size, you can choose store credit or a full refund for the returned item, with no return handling fee.

International customers

• Return postage to our Australian warehouse is at your expense. We recommend using a tracked service.

• Once we receive and inspect your item, we will cover the cost of sending your replacement size to you.

• If we cannot provide a suitable replacement size, you can choose store credit or a full refund for the returned item, with no return handling fee.

For voluntary international returns under this promise, original outbound shipping charges and customs duties or import taxes are non-refundable by us, except where required by law.

To keep shipping costs down, replacement items for Australian and international exchanges are sent in a satchel rather than the original retail box.

Items must meet the condition requirements in our Hygiene & Intimate Apparel Policy. Final-sale items are excluded from this voluntary promise.

Refunds

Approved refunds will be processed to your original payment method once your return has been received and inspected.

For change-of-mind returns, we will refund the amount paid for the eligible returned items, less the applicable return handling fee after any delivery credit. Original delivery charges remain non-refundable.

If you return only part of an order, the refund covers only the eligible items returned. The handling fee applies per return request, not per item.

Eligible refunds under our Perfect Fit Promise are not subject to the return handling fee. Refunds required by consumer law will be provided in accordance with those rights.

Sale Items

Items clearly marked final sale are not eligible for voluntary returns or exchanges. Other sale items remain subject to the eligibility requirements in this policy.

Your rights under Australian Consumer Law and other applicable mandatory consumer laws still apply to sale and final-sale items.

How to Request an Exchange, Store Credit or Refund

Email support@edenandrhode.com with:

• Your order number

• The item and size ordered

• Your preferred outcome: an exchange, store credit or refund

• Your preferred replacement size, if requesting an exchange

For eligible Australian size exchanges, we will email you a prepaid return label.

For change-of-mind returns and voluntary international exchanges, we will provide instructions for returning your item to our Australian warehouse at your expense.

For faulty or incorrect items, please contact us so we can arrange the appropriate return process.

Return Responsibility

Please package your return carefully and keep your postage receipt and tracking details until we confirm it has arrived.

For Australian size exchanges, use the prepaid return label we provide. For change-of-mind returns and voluntary international exchanges, you are responsible for arranging and paying for return postage. We recommend using a tracked service.

If a return is delayed or goes missing, contact us so we can help investigate with the delivery provider. Nothing in this section limits your consumer rights.

Your Consumer Rights

This policy operates in addition to your rights under Australian Consumer Law and other applicable mandatory consumer laws.

Our voluntary return conditions, exclusions, fees and timeframes do not limit those rights. We will always honour our legal obligations for faulty, incorrect or misdescribed products.

Need Help With Sizing?

Not sure which size to order? We’re here to help before you purchase.

Email support@edenandrhode.com we’re always happy to guide you.