Refund policy
Returns & Exchanges
We want you to feel completely at ease when ordering with Eden & Rhode. That's why we offer free size exchanges on our bras and eligible pieces for Australian customers, covered by us, both ways. International customers can exchange too see our Perfect Fit Promise below for how return postage works outside Australia.
Please read the full policy below before purchasing.
Faulty or Incorrect Items
We take great care with every Eden & Rhode piece. If you receive an item that is faulty, damaged, incorrect, or not as described, you are entitled to a remedy under the Australian Consumer Law (ACL). This may include a replacement, repair, or refund depending on the nature of the issue.
Please contact us at info@edenandrhode.com within 7 days of delivery with your order number, a description of the issue, and clear photos of the fault.
Hygiene & Intimate Apparel Policy
For health and hygiene reasons, the following items are final sale and cannot be returned or exchanged unless faulty:
- Underwear bottoms (briefs, thongs, G-strings)
- One-piece lingerie (bodysuits, teddies)
- Swimwear
All eligible return items must be unworn and unwashed, in original condition with all tags attached, and have the hygiene seal intact and untampered. Any item returned without an intact hygiene seal will not be accepted.
Our Perfect Fit Promise Bras & Eligible Items
We offer free size exchanges on bras and eligible non-intimate items. Here's how it works:
Australian customers:
- We'll send you a free prepaid return label, at no cost to you
- Once we receive your item, we'll send your replacement size, also at no charge
- If your replacement size is unavailable, you can choose store credit or a full refund
International customers:
- Return postage to our Australian warehouse is at your own cost we recommend using a tracked service
- Once we receive your item, we'll cover the cost of sending your replacement size back to you, at no charge
- If your replacement size is unavailable, you can choose store credit or a full refund
To keep shipping costs down, replacement items sent for exchanges both Australian and international are sent in a satchel rather than the original retail box.
To be eligible, items must be unworn and unwashed, have all tags and hygiene seals intact, and the exchange must be requested within 30 days of delivery.
Refunds
Refunds for change-of-mind are not offered as standard. However, if your preferred replacement size is unavailable, we are happy to offer a full refund on bras and eligible non-intimate items returned in original condition within 30 days of delivery. Refunds will be processed to your original payment method once your return is received and inspected. For international orders, original outbound shipping costs and any customs duties or import taxes paid are non-refundable.
Sale Items
Items purchased on sale are final sale and not eligible for return or exchange unless faulty.
How to Request an Exchange, Store Credit, or Refund
Email us at info@edenandrhode.com with your order number, the item and size ordered, and the size you'd like to exchange for or your preference for store credit or a refund.
Australian customers will receive a prepaid return label by email. International customers will receive instructions for returning the item to our Australian warehouse at their own cost.
Return Responsibility
For Australian exchanges, we provide a prepaid return label, but the returned item remains your responsibility until received by us we recommend keeping your tracking details until your return is confirmed. For international exchanges, you are responsible for arranging and covering return postage, and we recommend using a tracked service for the same reason.
Your Consumer Rights
This policy operates in addition to your rights under the Australian Consumer Law. We will always honour our ACL obligations for faulty or misdescribed products.
Need Help With Sizing?
Not sure which size to order? We're here to help before you purchase. Email us at info@edenandrhode.com we're always happy to guide you.