Shipping policy
Shipping & Delivery
At Eden & Rhode, we're committed to delivering your order as smoothly and transparently as possible. This policy outlines how we process, ship, and handle deliveries within Australia and internationally, in accordance with the Australian Consumer Law (ACL).
Delivery Locations
We ship to all addresses within Australia, as well as a growing list of international destinations. Please note that we are unable to deliver to PO Boxes, Parcel Lockers, or some remote regional locations. If your address falls outside our delivery area, we will contact you to make alternate arrangements.
Delivery Options & Timeframes
Orders are typically processed and dispatched within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day. All timeframes are estimates only.
Australia
- Standard Delivery: 3–5 business days for metro areas, up to 7 business days for regional or remote locations
- Express Delivery: 1–2 business days for metro areas, 2–4 business days for regional areas
International
- Standard International Delivery: 10–20 business days
- Express International Delivery: 3–10 business days
International delivery times may vary depending on customs processing in the destination country.
Shipping Costs
- Free Standard Shipping on all Australian orders over $100 AUD
- Standard Delivery (Australia): $15 flat rate for orders under $100 AUD
- Express Delivery (Australia): $25 flat rate
- Courier Delivery (Australia): Live rates calculated at checkout
- International Shipping: $60 flat rate
- International Courier Delivery: Live rates calculated at checkout
All rates are subject to change and will be clearly displayed at checkout before you complete your purchase.
Customs, Duties & Taxes (International Orders)
Eden & Rhode does not collect VAT, GST, or import duties at checkout for international orders. Your order will be shipped from Australia and may be subject to customs duties, import taxes, or fees charged by your local customs authority or delivery carrier upon arrival. These charges are the responsibility of the customer and are not included in your order total or shipping cost.
Below is a guide for our key international markets. We recommend checking your local customs authority's website for an estimate before ordering.
European Union
We ship to all EU member countries including Germany, France, the Netherlands, Italy, Spain, Sweden, Denmark, Belgium, and more.
Your order may be subject to local VAT upon arrival, which typically ranges from 19–25% depending on your country. From 1 July 2026, a €3 flat customs fee applies to all parcels entering the EU. Your carrier may also charge a small handling fee to process the parcel through customs. These charges are the responsibility of the customer.
United Kingdom
We ship to all UK addresses including England, Scotland, Wales, and Northern Ireland.
Your order may be subject to UK VAT (20%) upon arrival, charged by HMRC via your delivery carrier. Your carrier may also charge a small handling fee to clear the parcel through customs. These charges are the responsibility of the customer.
New Zealand
We ship to all New Zealand addresses.
Your order may be subject to New Zealand GST (15%) upon arrival depending on the value of your order. Any charges are the responsibility of the customer.
General Notes
Eden & Rhode is not responsible for delays caused by customs processing, though we include all required customs documentation with every order to assist with clearance.
Free Size Exchanges
Australia: If you need to exchange a size on an eligible item, we'll provide a free prepaid return label and cover the cost of sending your replacement size to you. There's nothing to pay, either way. This applies to bras and eligible non-intimate pieces in accordance with our Returns & Exchanges Policy.
International: Size exchanges are available, but return postage works a little differently. You'll need to cover the cost of returning your item to our Australian warehouse — we recommend using a tracked service. Once we receive it, we'll cover the cost of shipping your replacement size back to you at no charge.
To keep shipping costs down, replacement items for exchanges — both Australian and international — are sent in a satchel rather than the original retail box.
Tracking
All orders are sent with tracking. Once your order has been dispatched, you'll receive a confirmation email with your tracking number and a link to track your parcel.
Failed Delivery or Incorrect Address
Please ensure your shipping details are correct when placing your order. We are not responsible for failed deliveries due to incorrect or incomplete address information. If your parcel is returned to us, we will contact you to arrange re-shipment and re-delivery fees will apply.
Lost or Delayed Parcels
If your order hasn't arrived within the estimated timeframe, please contact us at info@edenandrhode.com. If a parcel is confirmed lost by the carrier, we will offer a replacement or full refund depending on stock availability.
Your Consumer Rights
We are committed to complying with the Australian Consumer Law and aim to provide clear, honest information about our delivery processes. For any questions, contact us at info@edenandrhode.com.
Last updated: 30 June 2026